Certified Whiteboy Clothing - Frequently Asked Questions
Shipping and Return Inquiries:
Q. I placed my order, and my card was charged. When will my order ship?
A: Our hours of operation are Monday-Friday from 9:00 AM-5:00 PM EST. When an order is placed, we process & package your order the very next business day (except during busy times of the year, which may take up to 2 days). Your estimated shipping time STARTS after we process & package your order.
Q. How will I know when my order has shipped?
A: As soon as your order is shipped, we will send you a shipping confirmation email with your tracking number. You can track your order through www.USPS.com
Q. How long will it take for my order to arrive once it has shipped?
A: U.S. orders typically take 2-3 business days for delivery. We do not offer overnight shipping.
Q. Do you ship your product internationally?
A: Absolutely, we love our international customers! We charge a standard shipping & handling cost by weight for all international orders. Please note: International orders may take up to a week for delivery.
Q. Will I have to pay customs/duty fees?
A: It is up to your country's customs service to determine whether or not they will apply customs charges on incoming parcels from the United States. Customs fees are not calculated into shipping charges at the time orders are placed, and are not imposed until packages reach their destination country. Unfortunately these fees must be paid to your country's customs service in order to receive your package. If you request that we ship the item as a gift, you could potentially avoid those charges. However, it is not guaranteed.
Q. How do I go about exchanging my product?
A: We accept exchanges within 30 days of purchase, as long as the product shows no signs of wear, wash or damage. To make an exchange, please send back the item with the original invoice (if you still have it) and a note explaining the changes you would like us to make (if you send a package back to us with no information, we are not responsible for what happens to it). You will need to pay for the shipping back to us and we will take care of the cost of shipping back to you. The address you will need to send your item to is:
PO BOX 3565
CENTER LINE, MI 48015
Once we receive your exchange, it will be sent out within 5-7 business days. If we are out of stock on the item that you want exchanged, you will be fully refunded for your order.
Q. How do I return my product?
A: We accept returns within 30 days of purchase, as long as the product shows no signs of wear, wash or damage. To make a return, please send back the item with the original invoice (if you still have it) and a note explaining the issue (if you send a package back to us with no information, we are not responsible for what happens to it). The address you will need to send your item to is:
CERTIFIED WHITEBOY, LLC
PO BOX 3565
CENTER LINE, MI 48015
We will email you once we receive it and process your refund. The money will be back in your account within 48 hours.
Q. There was an issue with my order. What should I do?
A: Contact Customer Service, and we will fix the mistake right away!
Email: email@example.com Phone: (586) 615-5056.
Our office hours are Monday-Friday from 9:00 AM-5:00 PM EST. We will respond to your message as quickly as possible.
Q. What methods of payment do you accept?
Certified Whiteboy Clothing accepts Visa, Mastercard, Discover, AMEX, and Paypal.
Q. Do you accept Paypal?
Q. Do you accept orders over the phone?
Q. How do I submit a Donation Request?
Thank you for considering Certified Whiteboy Clothing for a possible donor to your organization or fundraiser. Before sending a request PLEASE read ALL the way through and e-mail us at firstname.lastname@example.org. Please keep in mind that we get many requests for donations and it is not possible for us to honor them all or respond to all who submit. Please do not e-mail repeatedly, call, or name drop. We really get a large volume of requests. Please submit at least 90 days prior to your event.
Please be very specific of your request for your fundraiser and provide ALL information below in your e-mail:
1. Full name (first and last)
2. Address including city, state, postal code, country
3. Your e-mail address
4. Your phone number
5. Cell phone number
6. Work phone number
7. What is the best way to contact you
8. Organization name
9. Organization type
10. Tax ID number
11. Date of your event
12. Time of your event
13. Location of your event
14. What are the contributions from the fundraiser going towards
15. Any other information you would like to share with us regarding your fundraiser
16. List of other contributors and their involvement
17. What kind of donation are you hoping for from Certified Whiteboy Clothing and how will it be used
18. What can Certified Whiteboy Clothing expect in return for their donation
Q. How do I get a Certified Whiteboy Clothing endorsement deal?
Artists, athletes, and models seeking an endorsement deal or clothing for an event, please read all the way through below and e-mail us email@example.com. The artist, athlete, or model should contact us directly, not through a representative, manager, agent, record label, or girlfriend. All submissions must be done through this e-mail. No exceptions; not even if you know the owner, think you know the owner, think you have a friend that works here, know somebody famous, think you know somebody famous, etc...
Certified Whiteboy Clothing does not offer paid sponsorships and we do not give away free clothing. We offer discounts on our product. Discount depends on promotion potential from the artist through all social media, live shows, directly to friends and fans, as well as TV and Video appearances, events, photos, etc. You must have at least 80 national appearances/events scheduled per year. We get a large volume of requests and it may not be possible for us to respond to all of them, but we will review them all.
Please send us the following; All items on the list are required:
1. Who are you? Artist, band, actor, TV personality, MMA fighter, etc...
2. Current professional photos of person who wants endorsement wearing Certified Whiteboy Clothing (if you cannot complete this step, do not submit)
3. A complete list of other brands that you endorse or that sponsor you
4. Link(s) to original material and/or videos
5. A current tour schedule, appearances, or explanation of how you're going to make Certified Whiteboy Clothing visible to a larger audience (Again, at least 80 national appearances/events scheduled per year)
6. Social media presence list and links - Website, Facebook, Twitter, and others
7. Let us know what value you will bring to our brand
Please be sure to provide ALL information above including your contact information if you'd like to be considered. Do not assume that we know who you are. We will not do research on you. Please send us the information above via e-mail to firstname.lastname@example.org
All ad, website, and promotional usage is at our discretion. We are a clothing company and not your management, promotions agency, your booking agent, or your publicist.
Athletes, media TV and radio, photographers, music fans, and any other person interested in a sponsorship please email a complete proposal to email address above. No request will be considered without a proposal. Thanks!